In addition to excellent brand portfolio, bountiful shopping choices, as well as comfortable shopping space, the Living Mall also provides attentive and excellent service to ensure you a perfect shopping experience.

 

Service Center

The Living Mall cares about you and provides the following considerate services:

Shopping guide

Lost and found registration

Broadcasting service of looking for the lost people

Whole mall activity consulting and application

Baby carriage leasing

Gift packing

（Any item purchased in the Living Mall can be packaged free of charge with the consumption receipt using the designated wrapper provided by the company）

 

Tips

Serve heart and soul to guarantee a carefree shopping—providing customers with whole-hearted service

　1、Quality-assured：The Living Mall commits to selling good quality products. If you find that our sold product is not unqualified (verified by qualified professional inspection unit authorized by the country with a verification report), you can return or change the product. After being tested and appraised as fake and inferior commodity, it can be returned and you are repaid the price in double. 

　2、Trustworthy price：If the price of the commodity in the Living Mall is higher than that of other similar shopping malls of Yangzhou sold on the same day, you will be repaid the price difference within three days after verification. If you find the purchasing price of the commodity you bought is higher than its current price within days of the purchase (except for special offer and off-price merchandise), you will be refunded the price difference after verification.  

　3、Carefree shopping：If you are not satisfied with the merchandise you bought from the Living Mall, you can return or change it within ten days of the purchase. (the merchandise shall be returned or changed with effective shopping vouchers and not affect the following sale, except for the special offer merchandise including gold and jewelries, home appliances, mobile phones, digital products, watches, pianos, tobacco and wine, and some items considered from the perspective of hygiene and health such as underwear, bathing suits, socks, tea and food)